Got a question? We are here to help. Check the FAQ below, or email us directly if you can’t find the answer.
1Contact Us
Support email: support@colornote.top
Privacy matters: privacy@colornote.top
Response time: Within 24h on weekdays · 48h on holidays
For faster resolution, please include: device model / iOS version / screenshots or screen recordings.
2Color Analysis FAQ
How do I take the best photo for accurate analysis?
Take a no-makeup photo in natural light, facing a window. Avoid colored contacts or beauty filters. Keep hair away from cheeks; visible ears help. A plain or light background works best. ColorNote uses your skin, eye, and hair color together for the verdict.
What if the result feels off?
Pro users get unlimited re-analysis. Try several photos under different lighting so the system can compare them. If results still feel wrong, email us with the photos and our color stylist will manually review.
Why does it say "no face detected"?
Usually low light, awkward angle, or face obstructions. Retake straight-on, well-lit, with no glasses or hair covering the face.
3Purchase & Payment
Is ColorNote a subscription?
ColorNote offers both options: Pro analysis reports are one-time purchases with no renewal, while ColorNote Plus is an optional monthly or yearly auto-renewing subscription. Price, duration, renewal, and cancellation terms are shown on the purchase screen.
I paid but the report didn’t unlock?
Usually an App Store receipt delay. Open the app → Profile → Restore Purchases. If it still doesn’t work in 5 minutes, email us with your App Store receipt screenshot.
Can I get a refund?
All in-app purchase refunds are handled by Apple. Please visit reportaproblem.apple.com to file a refund request.
4Account & Data
How do I delete my account and all data?
In-app: Profile → Settings → Delete Account. We’ll permanently erase your data within 30 days. You can also email privacy@colornote.top.
Can I migrate data when I change devices or Apple IDs?
Data is tied to your Apple ID. Sign in with the same Apple ID on a new device to access all history. For Apple ID changes, email support for migration help.
Are my photos stored on your servers?
After explicit consent before the first photo analysis, analysis photos are stripped of location metadata and retained privately by default for authorized accuracy review until you delete the photos, their analysis records, or your account. You can turn off future retention or delete all retained photos under Profile → Settings → Analysis Photos. Photos are not sent to third-party AI or used for training or ads. See the Privacy Policy.
5Other
Is there an Android version?
Android is in development, planned for late 2026. Follow our website or WeChat account for updates.
Got suggestions or feature ideas?
We’d love to hear them! Email support@colornote.top — we review suggestions weekly and reply when features ship.
Thank you for using ColorNote · Let’s glow together